Ryan G. Wilson UX Specialist

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Work Examples

Yum Admin

Role: Product Owner & Product Designer

Client

Yum.dev, 2021

Created for: Bitovi

Project Phases

Discovery Phase, Product Refinement Phase, Product Support Contract, Product Review Contract

Tools

Axure, Sketch, Documentation

Overview

Yum Brands assembled a team to help in the research and creation of a menu management system for the brands they operate (KFC, Pizza Hut, Taco Bell) to use. I worked as the Product Owner for 12 months on the MMS tool project before migrating to overseeing the product design and user experience research. I also helped perform user testing for the new Taco Bell point of sale (POS) system.

Due to an NDA, I can not share a visual representation of this product.

Problem Statement

The problem the project needed to solve is to create a single tool to manage all of the data that makes up a sellable product for KFC, Pizza Hut, and Taco Bell – US locations, to be rolled out internationally in the future. Each brand has its own glossary of what they call sellable items and the components that make up a sellable item.

Users

The users for this product are data managers for major restaurant brands.

Value Provided to Users

  • Creation of a single-source product for all brands to inpute, store, and update their menu, products, store details, and depleation information
  • Improved user flow through the system
  • Simgle location for cross-brand customer support
  • Improved tax creation system See Matt McDole reference

Outcome

This was still a work in progress when I stepped away from the project.